Jacobus Consulting
Workflow Redesign and Process Optimization
Process redesign is too often a failure point of healthcare innovation efforts. The goal of continuous improvement should be to align people, process and systems – driven by best practices for each. Too often, process optimization is a weak link, and many healthcare IT vendors lack the necessary process redesign knowledge, methods and tools for success. Key participants often are not communicating well –not “speaking the same language.”
What is needed is a common toolset and “language” for addressing process optimization – with standardized ways for all stakeholders to understand and document existing and ideal-state workflow processes.
Fortunately, the industry has already developed process design standards in BMPN – Business Process Modeling Notation – maintained by the Object Management Group (http://www.bpmn.org/). Jacobus process redesign experts use BPMN as our standard toolset, and we have extended BPMN tools and standards for healthcare process optimization efforts – whether designing optimized clinical pathways or streamlining Revenue Cycle work processes.
We provide certified BPMN education to our clients in order to transfer this valuable knowledge to your operations and IT staff. And Jacobus BPMN methods are completely compatible with leading Quality Improvement approaches such as LEAN and Six Sigma.
Jacobus workflow process improvement tools ensure that process optimization is well understood by all participants, successfully planned and designed up front, and explicitly documented for training purposes and ongoing collaboration. This ensures more successful adoption of best practice.
