Jacobus provides Legacy Applications Management and Support Services for hospitals that need to free up staff for migrating to new healthcare information systems, or for facilities with gaps in existing IT applications staff coverage.
We provide expertise to support legacy applications such as MEDITECH MAGIC and Client/Server, McKesson STAR and Horizon, and Siemens MedSeries4 – MS4. Support services are tailored to your organization’s specific situation and can cover support all or just specific modules. Support can be provided remote or on-site and include options for 24 x 7 coverage.
Our coverage includes:
- Applications Help Desk for issue resolution and escalation
- Day-to-day provisioning, access control, systems and interface performance monitoring and device support
- Dictionary maintenance and DBA support
- Upgrade and patch support
- Resolution of interface and integration issues
- Completion of any outstanding optimizations including go-live support
- Ongoing user training
- Service level performance monitoring and reporting